Most companies know there are tasks they could do to improve their site’s user experience, but it is easy to get stuck on how to best prioritize updates. A handy tool that we often use with clients is a “usability audit” — a formal evaluation to examine your site for user friendliness, content efficacy and ability to drive traffic to conversion goals.
I was recently called upon to attend a client’s executive meeting. Since I spend most of my time deep in project work, the rarity of this invitation was stressful enough to conjure an image of a 1950s movie, with a company president yelling down to the manager who in turn yells down to the line worker: “Smithers! Report to the top floor at once!”